Policies

Welcome to Tera Salon & Spa, where it’s all about taking a moment for your self. Our goal is to consistently offer you and our other valued clients the very best in personalized salon and spa services, and we ask that you help us to successfully achieve that goal.

Spa Appointments

Please arrive 20 minutes in advance of your first spa appointment, and 10 minutes in advance of subsequent appointments. This is your time and we want to ensure that you get the most out of it.

Salon and Spa Etiquette

Tera Salon & Spa is a retreat for everyone to equally enjoy to the utmost. Cellular phones must be turned off beyond the reception area unless reasonable circumstances necessitate their use. Regardless all cellular phones should be only on silent mode.

Children

Children 12 and under must be accompanied by an adult at all times while receiving services.

Cancellation Policy

As a courtesy to our staff professionals, and so that we may accommodate other client needs, please give at least 24 hours notice if canceling or rescheduling your appointment. Appointments canceled or rescheduled less than 24 hours in advance are subject to a cancellation fee of 50% (fifty) of the total services scheduled.  When scheduling an appointment after ONE NO-SHOW or late cancellation we will require that you guarantee your reservation by providing us with a valid credit card. If you are uncomfortable leaving us a credit card we gladly welcome you on a walk-in basis.

Wedding Parties / Group and Multiple Bookings

As a courtesy to our staff professionals, we require a two-week cancellation notice. A credit card will be required to reserve all appointments. Cancellation not within the required time will result in a cancellation fee of 50% (fifty) of the total services.

Corporate Gifts and Incentives

Reward employees and excellent customers or provide an incentive for business associates with a gift card.

Referral Benefits

We deeply value our devoted clientele. If you came to us via a referral, please make sure to indicate that person’s name on your new client form, so that we may thank them appropriately.

Pricing Policy

All prices quoted or appearing in print are starting at and subject to change without notice.

Duration of Services

All times quoted for treatments and packages are approximate.

Return Policy

We accept returns up to 30 days from your original purchase date. All products returned must be 75% full. We do not accept returns on Skincare, Makeup, Clarisonics/Opal or Styling Tools. All gift cards and sale items are non-refundable. All returns will be refunded with a Tera Salon & Spa gift card. No cash back or credit card refunds.

Refund Policy

Because of our thorough consultaion process, there are no refunds of services for any reason. If you are unsatified with your service, please contact our client succss team to resolve your issue.

Privacy Policy

Your personal information is accessible only by Tera Salon and Spa employees including administrative staff. In limited cases, personal information may be visible to our designated web service provider but that information is only related to site functionality. No individual personal information such as appointment bookings, any purchases, or other sensitive information is stored on this site or accessible by any third party.

We use the information we collect on the site to enhance your visitor experience. Our information is not shared with any parties outside of Tera Salon and Spa and its designated agents. We make use of Google Analytics for site traffic reporting.